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Really it all goes back to the ability to develop healthy relationships. It's a nobrainer the employees that have a high emotional intelligence have less issues with students, parents and community. They know when to push and when to lay off of them. They effectively assess the body language of others and able to control their emotions regardless the level of displeasure.
I believe that all successful leaders have a high level of emotional awareness. They use controlled burning methods when dealing with tough situations.
How do you encourage growth in your employee's emotional intelligence?
You are right. Just as in the home, prevention is the key. Having "fire starters" as employees/colleagues is as detrimental to the school's culture as students can be to the classroom. I have wondered, "What makes a person a "fire starter"? "What does one get from being a 'fire starter'?" "Does a person even know they are acting as a 'fire starter'?" Hopefully, through the building of healthy relationships, courageous conversations can be had to address these issues and put others' needs and learning first.
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