How do you respond in your workplace when someone asks how you are doing in passing? The choice of words we choose says a lot about us as an organization and us as a person. What do we hope to accomplish when we reply with, "eh...okay, or, well... it's Monday..., or even, it's Friday, and it's almost over..." Does your response to this question depend on the day of the week?
We are all dealing with our own issues outside of our organization. These issues range from health issues, to loss of a loved one, or maybe it was extremely difficult to get your kids to daycare on that day. These comments seem very subtle, but over time bring us down. Negativity kills organizations. Rath & Clifton (2009) found that negative employees can scare off every customer they speak with - for good. They also found that 9 out of 10 people felt they were more productive when they were around positive people.
It's amazing how a simple response can impact an organization.